FAQ
- WHY DO I NEED A SILK PILLOWCASE?
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It seems nowadays that everyone around you is making the switch to a silk pillowcase. From your friends and family, neighbours, colleagues and even celebrities. But what is all the hype about and is it real? Sure, celebrities like Kim Kardashian and Gisele Bündchen swear by sleeping on a silk pillowcase, but do you need one?
Aside from resting your head on a luxurious and soft pillowcase, there are many other benefits of sleeping on silk that you need.You need a silk pillowcase to care for your hair
Unlike other materials that tug at your hair while your sleep, silk allows your hair to glide across the pillow throughout the night. This means you will have less breakage and split ends, as well as ensuring that you won't wake up in a knotted mess.
You need a silk pillowcase for your skin
Sleeping on silk reduces friction against your skin to reduce sleep lines caused by cotton pillowcases. Silk also naturally hydrates your skin by maintaining the moisture on your face. No one needs dry skin!
You need a silk pillowcase because they're hypoallergenic
The natural silk fibres reduce the gathering of dust and bacteria on your pillowcase. Ideal for sleepers with allergies and acne.
- HOW DO I WASH MY SHHH SILK PILLOWCASE?
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Our range of pure silk pillowcases has been designed using high-grade 6A pure 22 momme silk fabric. This means that our silk pillowcases are machine-washable. It's easy to maintain the quality of your new silk pillowcase, just follow these simple steps:
- turn your silk pillowcase inside out
- do up the hidden zipper
- place in a delicates wash bag or handy tip: place inside an old pillowcase
- wash with similar colours
- only use pH neutral liquid detergent (we offer The Laundress silk delicates wash) or a budget-friendly tip is to use regular shampoo to wash your silk, silk has the same protein as your hair.
- if you've recently washed clothing using stain remover or bleach give your washing machine a cycle before placing your silk inside.
- machine wash on a delicate cycle below 86°F or hand wash in cold water below 86°F
- silk can be dry cleaned, fun fact: silk sleep masks regain their original shape after dry cleaning and it costs less than $5
- no harsh chemicals or stain removers
- iron or steam on low heat or silk setting or line dry out of direct sunlight
- do not bleach and do not tumble dry
*Helpful Tips*
- If you have tough stains on your silk pillowcase, pre-soak using denture tablets to remove stains.
- Never use stain removers, bleach or harsh laundry powder on silk as this will cause the silk fabric to deteriorate or tear.
- Cold wash is best with a silk friendly detergent or regular shampoo.
- WHO IS SHHH SILK, TELL ME MORE?
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Shhh Silk is a sleep, wellness and beauty family-owned and operated Aussie brand focusing on improving people's lives through the power of sleep and self-care.
Our Purpose
- We help people wake up feeling refreshed and confident.
- We help people fall in love with their sleep routine.
- We are community champions and doing good is in our DNA.
- We don't want to be the biggest, but we do want to be the best.
- So we empower others, share our knowledge, actively support our community to raise each other up. One deed at a time. With small acts of generosity and kindness that leave a lasting impact.
- DO YOU USE NON-TOXIC DYES?
- Yes, our products are handmade meeting the highest STANDARD 100 by OEKO-TEX® which is one of the world's best-known labels for textiles tested for harmful substances. It stands for customer confidence and high product safety.
- WHAT'S THE DIFFERENCE BETWEEN A COTTON PILLOWCASE AND A SILK PILLOWCASE?
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For those of you who are long-time advocates of sleeping on silk, you know that there is no comparison when it comes to silk and cotton pillowcases. However, if you are still sleeping on cotton, you have no idea what you're missing out on! Here are just a few differences you will find between sleeping on silk and cotton.
Silky Smooth Hair
Cotton pillowcases tug at your hair as you toss and turn during your sleep, silk pillowcases allow your hair strands to glide over the pillowcase as you move throughout the night. This is especially ideal for extending your blow wave days after leaving the salon. Say goodbye to waking up with knotty bed hair!
Kind to your skin
Cotton is quite a coarse material that can be rough against your skin. Alternatively, silk reduces friction against your skin to reduce sleep lines and crease wrinkles. Silk pillowcases also hydrate your skin by retaining the moisture on your face.
Cool To The Touch
On hot, sticky and uncomfortable nights, cotton holds in heat and warms your pillow making it uncomfortable on hot summer nights. Sleeping on a silk pillowcase is a game-changer for hot nights! Silk is temperature regulating and has a natural cooling effect, making for a more restful night's sleep. Also ideal for sleepers that tend to sweat more during their slumber.
Healthy nights sleep
After just one week of use, pillowcases can grow millions of bacteria and germs. Unlike cotton, silk is a breathable, antimicrobial and hypoallergenic fabric. Ideal for those with allergies or acne.
The best way to see the difference between a cotton pillowcase and a silk pillowcase is by trying it yourself using our 100-night risk-free trial*.
- WHAT'S THE DIFFERENCE BETWEEN SATIN & SILK?
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Now that silk has proved itself as undeniably superior to cotton, the conversation has switched to a new question: Silk or Satin? There are some important differences between the two.
How It's Made
There is a big misconception about what satin is. Satin is a type of weave used to create fabric with a lustrous and glossy shine. However, when people talk about satin pillowcases or bedding, they are often referring to satin weaves using polyester (plastic) or other unnatural synthetic materials. Silk also uses a satin weave, however, is woven with natural silk fibres, making it high quality, natural and luxuriously soft. No nasty plastic here.
How It Feels
Both mulberry silk and polyester (plastic) satin are known for their smooth texture, however, there is a difference. Satin has been referred to as being slippery while silk is buttery soft. No, you won't slip off your silk pillowcase. Because polyester satin is made from plastic, it can feel more coarse and brittle. A single thread of silk is approximately 1/10 the width of a human hair strand, which means these tightly woven silk threads make silk light and soft to touch. Because silk is a natural fibre, it has all these natural properties that work to benefit you, which man-made synthetic materials like satin cannot.
How It Helps
The most important thing to consider when choosing between silk and satin are the benefits. Silk is great for your hair and skin by keeping it hydrated and the amino acids in silk fibres can help replenish lost collagen in the skin. Silk is also adaptable to its environment and can help regulate your temperature by keeping you cool in the summer and warm in the winter. Because silk is a natural fibre, it has all these natural properties that work to benefit you, which man-made synthetic materials like satin cannot.
- MORE DIFFERENCES BETWEEN SATIN & SILK
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Now that silk has proved itself as undeniably superior to cotton, the conversation has switched to a new question: Silk or Satin? There are some important differences between the two.
How It Impacts The Environment
Because silk is a natural fibre, silk pillowcases are biodegradable. This means that once the pillowcase has reached the end of its product life, it can be put in the compost and returned to the earth. Read our blog on how to properly compost your silk pillowcases here. Alternatively, polyester satin is a synthetic plastic and cannot be composted or recycled. Polyester also requires more than double the energy of cotton to produce and uses harmful chemicals in production that filters into the air and water.
How Much It Costs
The most obvious difference between silk and polyester satin that most people are drawn to is the price. Satin is a fair bit cheaper than silk. However, you pay for what you get. Satin is mass-produced quickly and cheaply, is not biodegradable and will not provide the same benefits that silk does nor does it have the same lustre and shine. Opting for cheaper satin may seem advantageous initially, but you will regret not enjoying the benefits of silk in the long run, you spend 1/3 of your life sleeping or laying on your pillow, laying on natural silk fabric is healthier for your head and the environment rather than laying on a piece of synthetic fabric.
- WHAT WEIGHT OR THICKNESS IS YOUR SILK?
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Shhh Silk pillowcases are made with the finest quality 22 momme high-grade 6A 100% pure mulberry silk. Meaning it's both heavy and buttery soft. Time and time again our customers comment on the noticeable difference between our silk fabric thickness and quality and others they have purchased in the past.
Silk Momme, actually pronounced as moe-me, is a unit of measurement for silk fabric. It is a measure of the weight of silk fabric. The more weight that silk has, the longer the silk will last. - DO YOUR SILK PILLOWCASES HAVE A HIDDEN ZIPPER?
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Yes they do. We believe in a good night's sleep and there's nothing worse than a pillowcase that doesn't fit snug or stay on your pillow. That's why Shhh Silk pillowcases were the first silk pillowcases in the world to feature our unique hidden zip closure, ensuring your pillow not only feels good but looks good too!
- WHAT WEIGHT ARE YOUR SHHH SILK PILLOWCASES?
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Shhh Silk pillowcases are made with the finest quality 22 momme high grade 6A 100% mulberry silk.
- WHAT SIZE ARE YOUR SILK PILLOWCASES?
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Our silk pillowcases are available in two sizes. Our queen size pillowcases are 50cm x 70cm and our king size pillowcases are 50cm x 90cm
- WHERE ARE YOUR SILK PILLOWCASES MADE?
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As a brand, Shhh Silk prides itself on its continued involvement and investment in Slow Fashion, using the strongest natural fibre known to man (silk) to create timeless collections of bedding, sleep products, and pajamas that can be loved for a lifetime.
"I want these incredible women to feel the human connection with our products. I have always been blown away by what they do and love watching and learning." – Olivia Carr, CEO of Shhh Silk.
Unlike many other fashion and bedding companies, Shhh Silk takes almost 6 months to produce new products from conception, focusing on the quality and consistency of all items, rather than a hurried dispatch. Our designs are always original and created in Australia, taking up to 4 weeks to perfect, 6 weeks for sample production, and two-plus months for final product manufacturing and quality approvals.
As well as the leeway time, Olivia Carr, Shhh Silk's Founder & CEO, visits our partner factories in China every 6 months, to connect with the women that dedicate their time to hand sewing each one of our products, showing her "gratitude and immense appreciation", also to ensure the strict quality standards are always met. - TELL ME MORE ABOUT SHIPPING?
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We offer free shipping on all orders over $150. Orders under $150 incur a $7.95 standard shipping fee or $10 express shipping fee.
- WHEN WILL MY ORDER ARRIVE?
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Orders are dispatched from our warehouse based in Melbourne, Australia and are usually processed within 12-24 hours, you will receive a shipping update as soon as your order has been shipped. International shipping time is between 6-13 working days.
- TELL ME MORE ABOUT RETURNS?
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Our returns policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
- DO YOU OFFER A 100 NIGHT RISK-FREE TRIAL*?
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Shhh Silk offers a 100-night trial* of our silk pillowcases!
You've heard the hype about silk pillowcases, now we challenge you to put our silk pillowcases to the test! If after 100 nights you haven't experienced the difference of sleeping on silk compared to cotton you can return your silk pillowcase for a refund.
Shhh Silk wants our customers to love our silk pillowcases just as much as we do! If for some reason you don't fall in love with sleeping on your silk pillowcase, here's what to do:- If you don't love your new silk pillowcase, simply post your silk pillowcase back to us to receive a full refund. (Please note our 100-night trial* is only offered on our silk pillowcases both queen/standard and king size).
- Original proof of purchase will be required, our 100-night trial is strictly limited to one return per household. Shhh Silk never resells used items, your returned pillowcase will be donated to a charity of our choice.
- * Unfortunately sale items cannot be exchanged, returned or refunded. All silk pillowcases purchased on sale or via a discount code are final.
- You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
- DO YOU DONATE WITH EVERY ORDER?
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Yes we do.
At Shhh Silk, we feel there is nothing more gratifying than helping others in need. We have proudly partnered up with i=Change, meaning we give back with every single purchase.
We love that i=Change enables you, our amazing customers to be actively involved in giving back and can see how your purchase makes such a difference.
It's shopping, but with a purpose.
Visit the i=change website to learn more and track the impact of our donations. - WHERE CAN I FIND A COUPON CODE?
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If you sign up for our newsletter on the bottom of our homepage you will receive an email with a 10% OFF coupon code.
- DO YOU HAVE A LOYALTY PROGRAM?
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We're excited to announce new ways to reward customers and give back to the community. As we make these changes, our Loyalty Lounge loyalty program ended on July 31, 2024. All unused points have been removed.
- HOW CAN I STOCK SHHH SILK?
- Yes, our stockists become part of our family. We rely on each other to support and help our businesses grow. Contact us through our wholesale inquiries page. We'd love to become part of your family.
- DO YOU OFFER GIFT WRAPPING OR CUSTOMIZATION?
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Yes, we'd be happy to include a note and tissue paper in your order if this is a gift. Please leave a note at the checkout and one of our friendly team will handwrite a note for you.
We do offer customization. Please allow an additional 5 business days for personalisation as this is hand sewn or pressed at a local embroidery business external to our warehouse.
- WHICH FONTS ARE AVAILABLE FOR PERSONALISATION, AND WHAT DO THEY LOOK LIKE?
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We have several fonts available for personalisation. A screenshot of the fonts is below. You can make your selection on the product pages. *Please note: custom personalisation may not be available during sale periods or periods of heavy traffic. All customised products are final, and no refunds will be issued.
- I'D LIKE TO CHAT WITH SOMEONE IN PERSON.
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We love old fashion customer service. So give one of our friendly customer happiness team members a call on +61 449 737 412
(10:30am - 5:30pm AEST Monday - Friday)
or
Go to our contact page to send us a message, send us a DM on Facebook.
Email us at customercare@shhhsilk.com
Adrdress: Shhh Silk HQ: 30 Walter Street, Moorabbin, VIC 3189