FAQ

At Shhh Silk, we believe restorative sleep is one of the greatest gifts you can give yourself.

Our 100% pure mulberry silk pillowcases are thoughtfully designed to support deeper, more nurturing sleep.

Silk helps reduce friction on your skin and hair, minimising sleep creases, frizz, and breakage. It allows your skin to retain its natural moisture overnight and provides a cooling, breathable surface that naturally regulates temperature.

Beyond beauty benefits, sleeping on silk offers a calming, luxurious experience that helps soothe the nervous system, making every night a sacred ritual of rest and renewal.

Yes. Silk is naturally hypoallergenic and less absorbent than cotton, meaning it will not draw away moisture or skincare products from your skin.

Its smooth, gentle surface minimises irritation and creates a calming environment for sensitive or acne-prone skin, allowing your skin to heal and regenerate overnight.

Because sleep is not just about beauty; it is about restoration, and your skin deserves the same care as your soul.

A silk pillowcase supports more than just the way you look. It supports how you feel.

Silk gently protects your hair from breakage and your skin from friction, but more importantly, it transforms your sleep into a healing ritual.

Every night spent on silk is a night spent honouring your need for rest, connection, and balance.

Cotton can create friction, draw moisture from the skin, and trap heat.

Silk offers a smoother, more breathable, temperature-regulating surface that respects your body’s natural rhythms.

It is a conscious choice; to prioritise comfort, care, and a more restorative sleep experience.

Begin by choosing a few essentials you will use every night, such as a silk pillowcase, sleep mask, or scrunchie.

Create a space that feels calming, like brewing a cup of herbal tea, practicing breathwork, or moving through a gentle skincare ritual.

Allow your silk pieces to become more than products. Let them be reminders that you are worthy of deep rest, stillness, and self-love every single night.

We recommend starting with our signature silk pillowcase or silk sleep mask.

Both offer an immediate upgrade to your nightly ritual, surrounding you with softness and helping you reconnect with the restorative power of sleep.

Yes. Our Silk Travel Pack is designed to bring your rituals with you, wherever you are in the world.

Including a silk-filled travel pillow, mini silk pillowcase, and silk sleep mask, it ensures your rest remains protected, luxurious, and restorative; no matter the timezone.

Caring for your silk is an extension of caring for yourself.

We recommend turning your pillowcase inside out, placing it in a delicate wash bag, and washing it on a cold, gentle cycle with a pH-neutral silk-safe detergent.

Air dry flat out of direct sunlight. Avoid harsh chemicals and high heat.

Treat your silk with the same softness you wish to offer yourself.

Yes, you can. Always use a cold, delicate cycle and a gentle detergent formulated for silk. Protect your pieces in a laundry bag.

Air dry naturally to maintain the integrity and life of your silk.

We recommend washing your silk pillowcase every 7 to 10 days and your sleep mask every few wears.

Keeping your silk fresh and clean ensures your nightly ritual remains a space of calm, clarity, and renewal.

Shhh Silk is a family-owned Australian brand born from a deep belief in the transformative power of sleep and self-care.

We create silk essentials that honour your beauty, your rest, and your unique journey.

Through every product, we are committed to supporting not only your well-being but also creating a softer, kinder world.

Yes. All Shhh Silk products meet STANDARD 100 by OEKO-TEX certification.

This means they are free from harmful substances and made with your skin, health, and the environment in mind.

Yes. Every Shhh Silk order is beautifully wrapped and ready to gift.

You can include a personalised note at checkout, and we will handwrite it for a meaningful, heartfelt touch.

Absolutely. Simply enter the recipient’s address at checkout, and your gift will arrive beautifully packaged without any pricing included.

No. We exclude receipts from gift orders to ensure a seamless and thoughtful experience.

Yes. We ship worldwide from our Melbourne HQ, so you can bring your sleep rituals with you wherever you are.

Yes. Once your order has shipped, you will receive a tracking number via email so you can monitor your delivery every step of the way.

If something is not quite right, please contact our customer care team at customercare@shhhsilk.com

We are here to make sure you are fully supported and satisfied.

We accept returns for unused, unwashed items in original packaging within 30 days of purchase.

Please visit our Returns page for complete details.

You can reach us at hello@shhhsilk.com.au or through the contact form on our website.

We aim to respond within 24 to 48 hours, Monday to Friday.