RETURNS & REFUNDS
Nurturing every step of your journey — even the ones where you change your mind.
At Shhh Silk, we know that self-care looks different for everyone — and sometimes, that means rethinking a purchase. Whether you're exploring a return, an exchange, or need help with a gift, we're here to support you with warmth, clarity, and care.
Start Here to Begin Your Return or Exchange
We’re here to make the process easy and supportive.
Everything You Need to Know
Returns
Standard Returns (30 Days)
Return requests must be made within 30 days of purchase
- Eligible on all unused, non-intimate items
- Items must be returned in original condition and packaging
- Shipping costs are non-refundable
- Proof of purchase is required
What Can’t Be Returned
- Sale or clearance items
- Gift cards
- Personal care items (e.g. hair brushes, face masks)
- Silk pillowcases returned outside the 100-night trial
Exchanges
Exchanges (30 Days)
Exchange requests must be made within 30 days of purchase
- We offer exchanges for damaged, faulty, or incorrect items received
- Items can also be exchanged for a different colour or variation (subject to stock)
- Items must be unused and in original condition
- Customers are responsible for shipping costs on exchanges
Returning A Gift
- If the item was marked as a gift and shipped directly to the recipient, we’ll issue a store credit
- If the gift was sent to the buyer, the refund goes back to the original purchaser
- Please provide proof of purchase or order number if possible
- Gift returns must follow the same condition guidelines as standard returns
Standard Returns (30 Days)
Return requests must be made within 30 days of purchase
- Eligible on all unused, non-intimate items
- Items must be returned in original condition and packaging
- Shipping costs are non-refundable
- Proof of purchase is required
What Can’t Be Returned
- Sale or clearance items
- Gift cards
- Personal care items (e.g. hair brushes, face masks)
- Silk pillowcases returned outside the 100-night trial
Exchanges (30 Days)
Exchange requests must be made within 30 days of purchase
- We offer exchanges for damaged, faulty, or incorrect items received
- Items can also be exchanged for a different colour or variation (subject to stock)
- Items must be unused and in original condition
- Customers are responsible for shipping costs on exchanges
- If the item was marked as a gift and shipped directly to the recipient, we’ll issue a store credit
- If the gift was sent to the buyer, the refund goes back to the original purchaser
- Please provide proof of purchase or order number if possible
- Gift returns must follow the same condition guidelines as standard returns
Still looking for clarity?
Explore our FAQs or get in touch — we’re here to help.
What is the 100-Night Silk Pillowcase Trial?
Sleep on it for 100 nights
Experience the benefits
Not in love? Return it
We donate your return to charity
- Return requires proof of purchase
- Return shipping is deducted from your refund
- One trial return per household
- Trial applies to queen & king pillowcases only