RETURNS & REFUNDS
Nurturing every step of your journey — even the ones where you change your mind.
At Shhh Silk, we know that self-care looks different for everyone — and sometimes, that means rethinking a purchase. Whether you're exploring a return, an exchange, or need help with a gift, we're here to support you with warmth, clarity, and care.
Start Here to Begin Your Return or Exchange
We’re here to make the process easy and supportive.
Everything You Need to Know
Returns & Trials
Returns Overview
- Return requests must be made within 30 days of purchase, unless stated otherwise below
- Items must be unused, unworn, unwashed, and in original condition
- Original packaging, tags, and liners must be intact
- Proof of purchase is required
- Shipping costs are non-refundable
Intimate & Wearable Products (Hygiene Policy)
For hygiene reasons, the following products are subject to strict return conditions:
Includes: Lyocell sleepwear, silk sleep masks, scrunchies, bonnets, turbans, and silk-lined shower caps
- Must be unworn, unwashed, and unaltered
- Tags must remain attached
- Try-on is permitted over underwear only
- Returns showing signs of wear, scent, makeup, deodorant, or washing will not be accepted
100-Night Risk-Free Trial (Silk Pillowcases Only)
Sleep on our silk pillowcases for 100 nights. If you don’t love it, you may return it within the trial period.
- Applies to silk pillowcases only
- One trial return per household
- Pillowcase must be returned in reasonable condition
- Shipping costs are non-refundable
Non-Returnable Items
- The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Bath salts & essential oils bundles
- Silk-lined hoodies
- Makeup brush sets
- Monogrammed or personalised items
- Items returned without original tags or liners
- Worn, washed, or altered items
Faulty or Incorrect Items
If your item arrives faulty or incorrect, please contact us within 7 days of delivery with your order number and clear photos.
Exchanges
Exchanges (30 Days)
- Exchange requests must be made within 30 days of purchase
Eligible Exchanges
- Faulty or incorrect items
- A different colour or variation (subject to stock availability)
Exchange Conditions
- Items must be unused and in original condition
- Items must meet the same hygiene requirements outlined above
- Customers are responsible for shipping costs on exchanges
Returning A Gift
Gift Returns
- If the item was marked as a gift and shipped directly to the recipient, an approved return will be issued as store credit
- If the gift was sent to the purchaser, any approved refund will be issued to the original payment method
- Proof of purchase or order number is required
- Gift returns must meet the same condition guidelines as standard returns
Returns Overview
- Return requests must be made within 30 days of purchase, unless stated otherwise below
- Items must be unused, unworn, unwashed, and in original condition
- Original packaging, tags, and liners must be intact
- Proof of purchase is required
- Shipping costs are non-refundable
Intimate & Wearable Products (Hygiene Policy)
For hygiene reasons, the following products are subject to strict return conditions:
Includes: Lyocell sleepwear, silk sleep masks, scrunchies, bonnets, turbans, and silk-lined shower caps
- Must be unworn, unwashed, and unaltered
- Tags must remain attached
- Try-on is permitted over underwear only
- Returns showing signs of wear, scent, makeup, deodorant, or washing will not be accepted
100-Night Risk-Free Trial (Silk Pillowcases Only)
Sleep on our silk pillowcases for 100 nights. If you don’t love it, you may return it within the trial period.
- Applies to silk pillowcases only
- One trial return per household
- Pillowcase must be returned in reasonable condition
- Shipping costs are non-refundable
Non-Returnable Items
- The following items are final sale and cannot be returned or exchanged:
- Sale or clearance items
- Bath salts & essential oils bundles
- Silk-lined hoodies
- Makeup brush sets
- Monogrammed or personalised items
- Items returned without original tags or liners
- Worn, washed, or altered items
Faulty or Incorrect Items
If your item arrives faulty or incorrect, please contact us within 7 days of delivery with your order number and clear photos.
Exchanges (30 Days)
- Exchange requests must be made within 30 days of purchase
Eligible Exchanges
- Faulty or incorrect items
- A different colour or variation (subject to stock availability)
Exchange Conditions
- Items must be unused and in original condition
- Items must meet the same hygiene requirements outlined above
- Customers are responsible for shipping costs on exchanges
Gift Returns
- If the item was marked as a gift and shipped directly to the recipient, an approved return will be issued as store credit
- If the gift was sent to the purchaser, any approved refund will be issued to the original payment method
- Proof of purchase or order number is required
- Gift returns must meet the same condition guidelines as standard returns
Still looking for clarity?
Explore our FAQs or get in touch — we’re here to help.
What is the 100-Night Silk Pillowcase Trial?
Sleep on it for 100 nights
Experience the benefits
Not in love? Return it
We donate your return to charity
- Return requires proof of purchase
- Return shipping is deducted from your refund
- One trial return per household
- Trial applies to queen & king pillowcases only