At Shhh Silk, doing good is on our DNA and operating as a sustainably focused and operated brand, means we have made an exciting business decision to implement a new Pre-Sale ordering model for our online website. Moving to a solely Pre-Sale operating model is good for the planet, our customers, and our small business. As a brand that values transparency, this change also means we can reduce excess wastage in the supply chain, pass on the cost savings to you, our valued customer and in turn reduce the need for excess cashflow to fund often larger than needed supplier orders as a small business, which at times can place a lot of financial strain on small-medium Australian brands.

A Pre-Sale purchase is the process of placing an order of our popular items online or a highly anticipated new product before its future expected dispatch date, often at a lower price! Our core products are now only available for Pre-Sale on our website.

Please note that products purchased on Pre-Sale will take approximately 4-6 weeks to be dispatched from our warehouse from the date of ordering.

We will still be offering our 100 night risk-free trial for all silk pillowcases.

Any updates regarding your order will be communicated via email.

Due to this operational change, please be aware that the shipping time frame of your selected delivery option will be from the date of dispatch, not the purchase date.

If you require any assistance or have any further questions regarding Pre-Sale, please email us at customercare@shhhsilk.com


Please note, these time frames are approximate and subject to change.